Terms of Service

Welcome to ESB Translation. The following terms of use outline the terms and conditions governing your use of our website and services. By using our website and services, you agree to be bound by these terms of use.

1. General Provisions

1.1. These Terms of Service (hereinafter referred to as the "Terms") govern the use of translation services provided by ESB Translations with its registered office in Warsaw, ul. Plac Jana Pawła II (hereinafter referred to as the "Services").

1.2. Using the Services constitutes acceptance of these Terms.

1.3. ESB Translations reserves the right to change these Terms at any time. Changes will be published on the ESB Translations website and will be effective from the date of their publication.

1.4. By using the Services after the effective date of any changes to the Terms, you agree to be bound by such changes.

2. Definitions

2.1. Client - a natural person, legal person or organizational unit without legal personality using the Services of ESB Translations.

2.2. Translation - a service consisting of translating a source text from one language to another in a way that ensures faithfulness to the original, taking into account the context and purpose of the translation.

2.3. Material - the source text provided by the Client for translation.

2.4. Delivery Time - the time of completion of the Translation agreed in an individual contract with the Client.

2.5. Price - the remuneration due to ESB Translations for the performance of the Translation, agreed in an individual contract with the Client.

3. Subject of the Services

3.1. ESB Translations offers the Client Services in the field of written translation of texts from various fields, including:

3.2. The scope and type of Translation is each time determined in an individual contract with the Client.

4. Client's Obligations

4.1. The Client is obliged to provide ESB Translations with the complete Material for translation.

4.2. The Client is obliged to specify the source and target language of the Translation.

4.3. The Client is obliged to provide ESB Translations with all necessary information concerning the Translation, in particular its purpose, specialist vocabulary, and any formal requirements.

4.4. The Client is obliged to pay for the Services in accordance with the agreed Price and payment term.

5. Obligations of ESB Translations

5.1. ESB Translations undertakes to perform the Translation with due professional care and in accordance with the agreed Delivery Time.

5.2. ESB Translations ensures the confidentiality of the Materials provided by the Client.

5.3. ESB Translations undertakes to inform the Client about any circumstances that may affect the Delivery Time or quality of the Translation.

6. Liability

6.1. ESB Translations is responsible for performing the Translation with due professional care.

6.2. ESB Translations is not responsible for substantive errors contained in the Materials provided by the Client.

6.3. ESB Translations is not responsible for delays in the completion of the Translation caused by the Client.

6.4. ESB Translations' liability towards the Client in no case exceeds the value of the ordered Translation.

7. Complaints

7.1. The Client has the right to file a complaint in case of finding a discrepancy between the Translation and the Source Material.

7.2. The complaint should be submitted in writing within 14 days from the date of receipt of the Translation.

7.3. ESB Translations undertakes to consider the complaint within 14 days from its receipt.

8. Payment

8.1. The Client shall make payment for the Services by bank transfer in accordance with the agreed Price and payment terms outlined in the individual contract.

8.2. The Translation will be delivered to the Client upon receipt of full payment.

9. Governing Law

9.1. These Terms and the performance of the Services shall be governed by and construed in accordance with the laws of Poland.




If you have any questions about these terms of use, please contact us at info@esbtranslation.com